Effective Date: May 17, 2026
This Privacy Policy explains how Fink and Hayes, PLLC,
doing business as Charlotte NC Car Accident Lawyers Group
(“CNCCALG,” “the Firm,” “we,” “our,” or
“us”), collects, uses, shares, and protects personal information
in connection with our website at
charlottenccaraccidentlawyers.com,
our telephone intake services, and related communications.
By using our website, calling our intake telephone number, or
communicating with us, you acknowledge that you have read and understood
this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
When you contact us through our website, telephone, email, or other channels,
you may provide:
- Identifying information (name, mailing address, email address, telephone number)
- Information about your potential legal matter, including details about an accident,
injury, treatment received, current symptoms, and other facts relevant to a
personal injury claim - Information about other parties potentially involved in your matter
(used solely for conflict-of-interest screening) - Any documents or images you choose to share with us
1.2 Information Collected by Our AI Voice Intake System
Telephone calls to our intake line at (980) 238-4357 are
answered by an automated AI voice intake assistant (“Sofia”) that collects
basic information to route your inquiry to the appropriate attorney. When you
call this number:
- The call is recorded and transcribed for the Firm’s records.
North Carolina is a one-party consent state for call recording; by continuing
the call after Sofia’s introduction, you consent to the recording. - A written summary of the call is stored in the Firm’s secure intake system
and sent to the on-call attorney and authorized firm staff for prompt follow-up. - You may decline to provide any information and may ask to speak directly
with a human staff member by stating so during the call.
1.3 Information Collected Automatically
When you visit our website, we and our service providers may automatically
collect technical information including IP address, browser type, device type,
pages viewed, referring website, and timestamps. This information is collected
through cookies and similar technologies and is used for site analytics,
security, and improvement of the user experience.
2. How We Use Information
We use the information we collect to:
- Evaluate whether to accept your matter and provide legal services
- Conduct conflict-of-interest screening as required by the
North Carolina Rules of Professional Conduct - Communicate with you about your inquiry or representation
- Maintain accurate records as required by applicable law and ethical rules
- Operate, maintain, secure, and improve our website and services
- Comply with legal obligations and respond to lawful process
3. SMS / Text Messaging
The Firm uses SMS text messaging internally only, to deliver
intake summaries to authorized firm attorneys and administrators after a call
to our intake line. We do not send marketing or promotional
SMS messages to prospective or current clients, and we do not sell or share
phone numbers with third parties for marketing purposes.
Members of the public who provide a phone number through our Website,
intake line, or other channels will be contacted by telephone or
email only. We do not send SMS or text messages to prospective
clients, current clients, or any member of the public. We do not collect,
maintain, or share consumer phone numbers for SMS marketing, promotional
messaging, or any other consumer-facing SMS outreach.
We treat information about our clients and prospective clients as confidential
and do not sell it. We may share information in the following limited circumstances:
4.1 Within the Firm
Information you provide may be shared with attorneys, paralegals, and
administrative staff of Fink and Hayes, PLLC who need it to evaluate your
matter or provide legal services.
4.2 Service Providers (Subprocessors)
We use third-party service providers to operate our intake, communications,
and case management infrastructure. These providers are bound by contract or
their own terms of service to maintain the confidentiality and security of
information they handle on our behalf. Categories of providers we use include:
- AI voice and transcription services (for the intake assistant Sofia)
- Telephony and SMS providers (for inbound calls and internal staff alerts)
- Cloud storage and email providers (for storing intake records and
communicating with clients) - Workflow automation and large-language-model providers (for organizing
intake data and language translation) - Website hosting, analytics, and security providers
4.3 Legal and Ethical Disclosures
We may disclose information when required by court order, subpoena, or
applicable law, or when permitted or required by the North Carolina Rules of
Professional Conduct.
4.4 With Your Consent
We may share information with other persons or entities when you direct or
authorize us to do so.
5. Bilingual Service
Our intake services are offered in English and Spanish. Communications in
Spanish are translated to English for internal Firm review. Both the original
Spanish and the translated English are retained in the Firm’s records.
6. Data Retention
We retain information for as long as is necessary to evaluate or carry out
the representation you have requested, to comply with applicable law and ethical
rules (including rules governing retention of client files and trust account
records), to resolve disputes, and to enforce our agreements. Records relating
to declined matters are retained for a period sufficient to perform future
conflict checks.
7. Security
We use reasonable administrative, technical, and physical safeguards to
protect information we hold. No method of electronic storage or transmission
is 100% secure, however, and we cannot guarantee absolute security.
8. Your Choices
- Decline to provide information. You may decline to
provide information to our intake assistant or website, though doing so
may prevent us from evaluating your matter. - Update or correct information. Contact us using the
information below to request a correction. - Stop receiving messages. Reply STOP to any text message
you receive from us, or contact us to be removed from communication lists. - State-specific rights. Residents of certain states
(including California and Virginia) may have additional rights to access,
delete, or restrict the use of personal information. To exercise such
rights, contact us using the information in Section 11.
9. Children
Our website and intake services are directed to adults. We do not knowingly
collect personal information from children under 13. If you believe a child has
provided personal information to us, please contact us so we can remove it.
10. No Attorney-Client Relationship; No Legal Advice
Submitting information through this website, our intake line, or other
channels does not create an attorney-client relationship.
An attorney-client relationship is formed only when you and the Firm execute a
written engagement agreement. Until that agreement is signed, you should not
send the Firm any confidential or sensitive information beyond what is needed
to assess whether the Firm can represent you.
Information on this website is for general purposes only and is not legal
advice. Prior results do not guarantee a similar outcome.
11. Contact Us
Questions about this Privacy Policy, requests to access or correct your
information, or other privacy-related inquiries may be directed to:
Fink and Hayes, PLLC
d/b/a Charlotte NC Car Accident Lawyers Group
Attn: Privacy Inquiries
7421 Carmel Executive Park Dr, STE 212
Charlotte, NC 28226
Telephone: (980) 239-2275
Email: privacy@charlottenccaraccidentlawyers.com
12. Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date”
at the top of this page indicates when this Policy was last revised. We encourage
you to review this Policy periodically.
