Effective Date: May 17, 2026
These Terms of Service (“Terms”) govern your access to and use of
the website at
charlottenccaraccidentlawyers.com
(the “Website”), the AI-assisted telephone intake service at
(980) 238-4357, and other related communication channels
(collectively, the “Services”), all operated by Fink and Hayes,
PLLC, doing business as Charlotte NC Car Accident Lawyers
Group (“CNCCALG,” “the Firm,” “we,”
“our,” or “us”).
By accessing or using the Services, you agree to these Terms. If you do not
agree, please do not use the Services.
1. Attorney Advertising
This Website constitutes attorney advertising under the
North Carolina Rules of Professional Conduct. The Firm is authorized to
practice law in North Carolina. Information presented on this Website is
believed to be accurate but is not guaranteed to be complete, current, or
applicable to your specific circumstances.
2. No Legal Advice
Information on the Website, including blog posts, FAQs, articles, and
explanatory content, is provided for general informational purposes only and
is not legal advice. Reading this Website or contacting the
Firm does not establish an attorney-client relationship, and you should not
act or refrain from acting based on information you find here without
consulting a licensed attorney about your specific situation.
3. No Attorney-Client Relationship
An attorney-client relationship between you and the Firm is formed
only when you and the Firm execute a written engagement
agreement. Until such an agreement is signed:
- You should not transmit confidential or sensitive information to the
Firm beyond what is needed to evaluate whether we can represent you. - Information you transmit may not be protected by attorney-client privilege.
- The Firm has no obligation to keep your matter confidential beyond the
obligations imposed by the North Carolina Rules of Professional Conduct
on prospective-client communications. - The Firm may decline to represent you for any reason, including a
conflict of interest or capacity limitations.
4. Prior Results Disclaimer
Any case results, settlements, verdicts, or testimonials referenced on this
Website are specific to the facts and circumstances of those matters and do
not guarantee or predict similar outcomes in other matters.
Each case is different and must be evaluated on its own facts.
5. Telephone Intake and AI Voice Assistant
Calls to our intake number, (980) 238-4357, are answered
by an automated AI voice intake assistant (“Sofia”) that gathers
information about your inquiry and routes it to firm staff for callback.
By continuing the call after Sofia’s introduction:
- You consent to the call being recorded and transcribed for the Firm’s
records. - You acknowledge that Sofia is not a licensed attorney and is not
authorized to provide legal advice, evaluate the merits of your case,
quote fees, or estimate settlement amounts. - You understand that information you provide during the call will be
summarized and shared with attorneys and authorized staff at the Firm.
You may decline to provide information at any point in the call or ask to
end the call.
6. SMS / Text Messaging
The Firm uses SMS text messaging internally only, to deliver
intake summaries to authorized attorneys and administrators after a call to
our intake line. We do not send marketing or promotional SMS messages to
prospective or current clients.
The Firm does not send SMS or text messages to
prospective clients, current clients, or any member of the public. All
follow-up communication with inquiring parties is conducted by telephone
or email. Information you provide through this Website or our intake line
will not be used to send you text messages.
7. Acceptable Use
You agree that you will not:
- Use the Services to transmit unlawful, harassing, defamatory, abusive,
threatening, or otherwise objectionable content - Impersonate any person or misrepresent your affiliation with any
person or entity - Attempt to gain unauthorized access to the Services, other users’
accounts, or our computer systems - Use any automated means to access, scrape, or collect information from
the Services without our prior written consent - Use the Services to send spam, chain letters, or similar mass communications
- Interfere with or disrupt the Services or networks connected to them
8. Intellectual Property
The Website and its content — including text, graphics, logos, images,
audio, video, and software — are owned by the Firm or its licensors and
are protected by copyright, trademark, and other laws. You may view and print
content for your personal, non-commercial use. You may not reproduce, modify,
distribute, sell, or create derivative works from any portion of the Website
without the Firm’s prior written permission.
9. Third-Party Links and Services
The Website may contain links to third-party websites or services that we
do not own or control. We are not responsible for the content, accuracy, or
privacy practices of any third-party sites. Your use of third-party sites is
governed by their terms and policies.
10. Disclaimer of Warranties
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”
WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES
WILL BE UNINTERRUPTED OR ERROR-FREE.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE FIRM AND ITS ATTORNEYS,
STAFF, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATED TO YOUR USE
OF, OR INABILITY TO USE, THE SERVICES — INCLUDING LOSS OF DATA, LOSS OF
PROFITS, OR BUSINESS INTERRUPTION — EVEN IF WE HAVE BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION DOES NOT APPLY TO LIABILITY ARISING
FROM ATTORNEY MALPRACTICE IN AN ACTUAL ATTORNEY-CLIENT RELATIONSHIP, WHICH IS
GOVERNED BY THE TERMS OF THE APPLICABLE WRITTEN ENGAGEMENT AGREEMENT AND
NORTH CAROLINA LAW.
12. Indemnification
You agree to indemnify and hold harmless the Firm, its attorneys, staff,
and affiliates from any claims, damages, liabilities, costs, and expenses
(including reasonable attorneys’ fees) arising from your violation of
these Terms or your misuse of the Services.
13. Governing Law and Venue
These Terms are governed by the laws of the State of North Carolina, without
regard to its conflict-of-laws principles. Any dispute arising from or relating
to these Terms or the Services shall be brought exclusively in the state or
federal courts located in Mecklenburg County, North Carolina, and you consent
to the personal jurisdiction of those courts.
14. Changes to These Terms
We may update these Terms from time to time. The “Effective Date”
at the top of this page indicates when these Terms were last revised. Your
continued use of the Services after a revision constitutes your acceptance of
the updated Terms.
15. Severability
If any provision of these Terms is held to be unenforceable, the remaining
provisions will remain in full force and effect.
16. Entire Agreement
These Terms, together with the
Privacy Policy and any written engagement
agreement you sign with the Firm, constitute the entire agreement between you
and the Firm regarding your use of the Services.
17. Contact
Questions about these Terms may be directed to:
Fink and Hayes, PLLC
d/b/a Charlotte NC Car Accident Lawyers Group
7421 Carmel Executive Park Dr, STE 212
Charlotte, NC 28226
Telephone: (980) 239-2275
Email: info@charlottenccaraccidentlawyers.com
